Frequently Asked Questions
Answers to common questions about custody, recovery phrases, blockchain networks, transfers, installation, and avoiding scams.
QUESTIONS & ANSWERS
Practical answers, without shortcuts
Does the wallet hold my assets?＋
Self-custody means users control their credentials. Verify how this works in the specific product version rather than assuming a feature is available.
Does a wallet need internet access?＋
Viewing current chain state and broadcasting transactions normally require connectivity; sensitive backups should remain offline.
How should I store a recovery phrase?＋
Write it down offline in the correct order. Never take cloud-synced photos or share it with anyone.
How is a private key different from a phrase?＋
A private key authorizes actions for an address, while a recovery phrase commonly derives or restores keys. An app passcode is different from both.
How do I restore on another phone?＋
Use a trusted device and verified installation flow, enter only your own recovery phrase, then review networks and addresses.
What matters when adding USDT?＋
USDT exists on multiple chains. Verify the specific network, token contract and recipient network support.
What should I verify before sending?＋
Review the full recipient address, network, token, amount, fees and approval scope. Blockchain transfers may be irreversible.
What should I check before installation?＋
Beware of impersonation pages, ads, unknown installers and unrelated permission requests. Never reveal a phrase to a website.
How can I recognize phishing?＋
Check domains and signing requests, resist urgent reward or security prompts, and independently verify suspicious claims.